Francis Alukkas provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for "Available in Stock" items and 15 business days for "Make to Order" items. Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place different order for different shipping address.
If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. Typically refunds are processed in less than 10 working days.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank. Incase of any delay, it shall be upto to the customer to take it up with their respective credit card bank with the reference of francisalukkas online refund process reference.
We offer a Lifetime buyback Policy on all purchases made from francisalukkas, within India. Your product's price is calculated compared against the current value of gold,current price and specifications of diamonds and other gemstones for your product. We will deduct 15% of this amount, subject to a minimum of Rs. 2,000.You will be encashed and the payment will be transferd to respective credit card or Net-Bank account with the reference of francisalukkas.com records.
We offer a Lifetime Exchange Policy on all purchases made from francisalukkas, within India. If the product, along with diamonds and gemstones, if any, is intact, you may return it for the current value of all the materials with a minor deduction towards melting and recovery costs.
This means that your product's price and specifications will be compared against the current price and specifications listed on the website to calculate the current value of gold, diamonds and other gemstones for your product. We will deduct 15% of this amount, subject to a minimum of Rs. 2,000.This will be done on a per product basis, incase you are returning multiple products. You will be given a voucher for this value which remains valid for 12 months and can be used to purchase anything from francisalukkas. Please note that this voucher cannot be encashed.
Cancellation by francisalukkas
We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that francisalukkas is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of francisalukkas in this respect shall be final and binding on the customer.
The reasons include inaccuracies or errors in product, pricing,stock information and scheme information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons. Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellation by the Customer
Cancellation by the Customer shall be valid only if made within 24 hours of placing the order. Please contact our Customer Care in case you wish to cancel the Order. For cancelling the Order, the Customer shall be required to send an email to firstname.lastname@example.org, with the invoice number along with the description of the product you wish to cancel.
On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed (Shipped or activated the scheme account) by us.